Shipping methods we provide

Method	Carrier
Flyland Logistics Services	Flylandexpress
Supplier Self-Fulfilled Shipping Method	Please contact the Supplier to confirm

The supplier can choose the shipping method to use, so we suggest you can contact the supplier to confirm the actual shipping method.

Shipment processing time

Once placed, your order will be confirmed within 2 Working days. Normally it takes 1-6 days to process the order before it's shipped after the order been confirmed as it’s confirmed by the supplier with the dispatch time. We suggest you communicate with the supplier about the shipping and delivery details.

Shipping delivery estimates

Shipment method	Carrier	Estimated delivery time
Flylandexpress Fulfilled Shipping Method	Flyland Logistics Services	1-3 Days
	Flylandexpress	3-4 Days
Supplier Self-Fulfilled Shipping Method	Please contact the Supplier to confirm	6 Working days. Please contact the supplier to confirm

*Delivery time is depending on your region and the shipping method the supplier choose.

Shipment confirmation and order tracking

You will receive a shipment notification email once your order has been shipped out. The email will contain the tracking information as well as a link to track your package online.

Customs Clearance

Please be aware that delays may be imposed by your country’s customs clearance. Flylandexpress is not responsible for paying any fees or rates charged by customs. These charges are the responsibility between the supplier and buyer.

Return Policy

1. Failed to deliver on time & Order not received
   Once placed, your order will be confirmed within 1-3 business days.

   Normally it takes 1-6 business days to process the order before it's shipped after the order been confirmed as it’s confirmed by the supplier with the dispatch date. We suggest you communicate with the supplier about the shipping and delivery details.

   Delivery generally takes 2-6 business days, depending on your region and the shipping method the supplier choose.

   The receipt of the goods exceeds 7 natural days of the above-mentioned time limit is deemed as late delivery; if the goods have not been delivered within 7 natural days within the above-mentioned time limit, it is deemed that the goods have not been received. If the above-mentioned circumstance is caused by the seller, the buyer has the right to request compensation from the seller (return / exchange/ other compensation plan). Original package of the goods, warranty cards, accessories, and merchandise gifts must be returned with the goods, and the shipping cost is borne by the seller.

2. Not as described/Defective goods/Fake goods

   For all orders placed through this platform, if the product has quality issues, product is not as described, or involved in copyright infringement and the buyer has the right to ask the seller for refund within 14 natural days after the confirmation of the receipt of goods on www.flylandexpress.com. The buyer must provide evidence. If the buyer needs to return the goods, the original package, warranty card, accessories, and gifts must be returned with the goods, and the freight will be borne by the seller; if the buyer and the seller cannot reach an agreement, either of the parties can apply for the arbitration of the platform.

3. Force Majeure

   The product failed to be delivered on time due to Natural disasters, government actions, social events, etc.

4. Buyer's personal reasons

   The product failed to be delivered on time due to buyer's personal reasons such as not at home upon delivery, incorrect delivery address, order information changed by the buyer, etc.
   For the situation 3 and 4, the buyer and seller should solve the problem by negotiation and coordination preferentially. If the two parties failed to reach an agreement, either of the parties can apply for platform intervention. Flylandexpress will make the final judgment based on the facts and platform rules, relevant laws and regulations.

For more information, please contact us.

To improve services of Flylandexpress.com and protect trading rules, your usage of Flylandexpress online Services is subject to Return & Refund Rules of Flylandexpress.com.

I. Accept

This Return and Refund Rules (the " Agreement ") applies to all users of Flylandexpress.com, including buyers and sellers.
Flylandexpress.com reserves the right to update the rules when necessary, and the updated version will be published on Flylandexpress.com with immediate effect.
If you (buyer or seller) refuse to accept the rules, you are deemed to have waived the use of the services provided by Flylandexpress.com immediately. You are deemed to accept the rules if you are using the Flylandexpress B2B App provided by Flylandexpress.com.
Buyers can enjoy the seller's after-sales service or the designated service provider's joint warranty services with the purchase vouchers of Flylandexpress.com. Sellers must strictly abide by the relevant laws and regulations and the rules, fulfill the after-sale obligations for the goods sold on Flylandexpress.com.
After the buyer applies for the return successfully, the enclosed articles must be returned with the product, including but not limited to, the original package, warranty card, accessories, gifts, etc.

II. Cases not applicable to the rules

Any product not sold on Flylandexpress.com.
Quality problems caused by the buyer's own actions due to misuse, collision, neglect, alteration, improper installation, unauthorized repairs, etc.
Goods that exceed the time limit of return and refund specified in the Agreement.
Missing goods, warranty cards, accessories, gifts, etc., that do not affect the integrity and normal functions of the product.
The seller has clearly stated that the product does not support refund for return before the purchase.
Other cases ruled by Flylandexpress.com that should not be refunded.

III. Situations for return and refund

1. Failed to deliver on time & Order not received
   Below is our guaranteed order processing time and delivery time:
   Shipping from Manufacturer
   Once placed, your order will be confirmed within 1-3 business days.
   Normally it takes 1-4 days to process the order before it's shipped as it’s confirmed by the supplier with the dispatch date. We suggest you communicate with the supplier about the shipping and delivery details
   Delivery generally takes 1-6 days, depending on your region and the shipping method the supplier choose.
   

   The receipt of the goods exceeds 7 natural days of the above-mentioned time limit is deemed as late delivery; if the goods have not been delivered within 7 natural days within the above-mentioned time limit, it is deemed that the goods have not been received. If the above-mentioned circumstance is caused by the seller, the buyer has the right to request compensation from the seller (return / exchange/ other compensation plan). Original package of the goods, warranty cards, accessories, and merchandise gifts must be returned with the goods, and the shipping cost is borne by the seller.

2. Not as described/Defective goods/Fake goods
   

   For all orders placed through this platform, if the product has quality issues, product is not as described, or involved in copyright infringement and the buyer has the right to ask the seller for refund within 14 natural days after the confirmation of the receipt of goods on www.Flylandexpress.com. The buyer must provide evidence. If the buyer needs to return the goods, the original package, warranty card, accessories, and gifts must be returned with the goods, and the freight will be borne by the seller; if the buyer and the seller cannot reach an agreement, either of the parties can apply for the arbitration of the platform.

3. Force Majeure
   

   The product failed to be delivered on time due to Natural disasters, government actions, social events, etc.

4. Buyer's personal reasons
   The product failed to be delivered on time due to buyer's personal reasons such as not at home upon delivery, incorrect delivery address, order information changed by the buyer, etc.
   

   For the situation 3 and 4, the buyer and seller should solve the problem by negotiation and coordination preferentially. If the two parties failed to reach an agreement, either of the parties can apply for platform intervention. Flylandexpress.com will make the final judgment based on the facts and platform rules, relevant laws and regulations.

5. Bank transfer with Focus Global Sourcing Services Co., Ltd. (the “Focus Global”)

   If you transfer to our Focus Global account, please notice that you need to negotiate with the supplier directly to resolve any disputes. If you can't reach an agreement, you can contact Flylandexpress.com for help.

IIII. Other

If the order exceeds the refund time limit specified in the rules, but the product is still within the warranty period specified by the seller, the return and exchange matters shall be settled by the buyer and the seller through negotiation. If there is a dispute, either of the two parties may seek the help of Flylandexpress.com through contact us.

Terms and Conditions of sourcing food & agriculture products from African Countries

You are welcome to the Global Sourcing Hub of Food & Agriculture Products, GSHFAP (the "Service") of the flylandexpress.com (website: www.flylandexpress.com, the "GSHFAP") developed and operated by Flyland Technology Co., Ltd. ("Flyland Technologies”)

The following terms and conditions constitute the agreement concluded by and between a buyer using the GSHFAP Global Sourcing Hub of Food & Agriculture Products (the "Buyer" or "you") and us concerning the license for using the GSHFAP Global Sourcing Hub of Food & Agriculture Products (the "Agreement").

Special notes:

1. You acknowledge: GSHFAP Global Sourcing Hub of Food & Agriculture Products is provided by FLyland Technology Co., Ltd. (the “Flyland Technologies”), which is responsible for connecting Buyers and African farmers internationally, and providing services such as Logistics & Supply Chanin Management，registered address is ROOM 103 First Floor Asalaam Building, DUBAI UNITED ARAB EMIRATES. During using GSHFAP Global Sourcing Hub of Food & Agriculture Products, Flylandexpress will be on behalf of the website operator (Flyland Technologies) fulfill the rights and obligations. Flyland Technologies is fully responsible for the processing transactions, including chargeback, refund, and handling of customer complaints on behalf of the seller.
2. Before you use our Service, please carefully read and understand the Agreement and comply with the Terms and Conditions, the Privacy Policy and relevant rules.
3. You confirm and authorize: If you only have a customer account of GSHFAP Global Sourcing Hub of Food & Agriculture Products, we can use your account information for payment of goods, which can be only used for checking details about your orders and making payments for goods accordingly.
4. We have highlighted clauses greatly related to your rights and interests in bold and with underline, to which you should attach importance. Your submission of application for the Service means that you have known and agreed about all terms and conditions hereof. If you don't agree about all terms and conditions, you should immediately stop applying for the Service.
5. Some clauses hereof may be adjusted as per business needs from time to time. In the case of a change in any clause, it will be published in the form of an announcement on the GSHFAP Global Sourcing Hub of Food & Agriculture Products. If you continuously use the GSHFAP Sourcing Hub of Food & Agriculture Products, it will be deemed that you have fully read, understood and accepted the amended Agreement; if you disagree about the amended Agreement, you will be entitled to stop using the Service.

Chapter I Basic Requirements of GSHFAP Global Sourcing Hub of Food & Agriculture products

1. You shall undertake and guarantee to GSHFAP Global Sourcing Hub of Food & Agriculture products : All the information provided by you for GSHFAP Global Sourcing Hub of Food & Agriculture products in the phases of your application for the Service and subsequent orders, including but not limited your identity information, the information on delivery of goods and payment information, is accurate, authentic and effective, otherwise we will be entitled to terminate the provision of GSHFAP Global Sourcing Hub of Food & Agriculture services for you; once any false information is found, GSHFAP Global Sourcing Hub of Food & Agriculture will be entitled to suspend, freeze and delete your account, compulsorily terminate transaction orders and terminate the Service on the basis of the Rules on Penalties for GSHFAP Global Sourcing Hub of Food & Agriculture Service.
2. You know and confirm: The Service only apply to GSHFAP Global Sourcing Hub of Food & Agriculture products, other than all commodities on GSHFAP, within the scope allowed by GSHFAP. Global Sourcing Hub of Food & Agriculture products will be entitled to allow a change in the scope of commodities subject to online Sourcing, and enjoy the right of final interpretation for the scope of commodities subject to online sourcing. In the case of any future adjustment to the scope of commodities subject to online sourcing, we will publish it in the form of announcement on the platform.

Chapter II Notes on Expenses Relating to GSHFAP Global Sourcing Hub of Food & Agriculture products

1. Notes on transaction fee

A transaction fee will be charged against you for each order according to the fee schedules announced by Flylandexpress on the site. In the event where the seller is required to make any refund to you, the transaction fee will not be returned to you.

GSHFAP reserves the right to charge you any additional fees in respect of the Service. Any such adjustment and/or decision of GSHFAP will be published online and shall take effect on the designated date or, if there is no such designated date, 7 days after the adjusted fees are published on the GSHFAP platform

GSHFAP may from time to time adjust the relevant rules for transaction fee according to industry changes and operational demands, and determine the content and scope of such rules at its sole discretion. In the case of any adjustment to fees of the Service, we will publish it in the form of an announcement on the GSHFAP platform and shall take effect on the designated date or, if there is no such designated date, the date as published on the GSHFAP platform.

All transaction fees charged by GSHFAP are exclusive of any taxes (such as VAT), duties or other governmental levies or any financial charges. You agree to pay and be responsible for any such taxes, duties, levies or charges for the use of the Service in addition to our transaction fee. You further agree that you are responsible for paying any and all applicable taxes associated with the transactions on GSHFAP (including, without limitation, any applicable VAT or sales tax) and agree to indemnify GSHFAP for failing to pay any applicable taxes. In the event GSHFAP is required by any applicable law to collect or withhold any taxes or duties, you agree to pay such taxes or duties to GSHFAP. You will also be liable for any financial charges for remission of funds to you, and GSHFAP shall have the right to pay such charges from such funds. GSHFAP shall have the right to deduct any financial charges incurred as a result of providing the transaction fee and the party receiving the funds will bear the costs of such bank charges.

In the event GSHFAP is required by any applicable law to collect or withhold any taxes or duties, you agree to pay such taxes or duties to GSHFAP. You will also be liable for any financial charges for remission of funds to you, and GSHFAP shall have the right to pay such charges from such funds. GSHFAP shall have the right to deduct any financial charges incurred as a result of providing the transaction fee and the party receiving the funds will bear the costs of such bank charges.

You understand and confirm: If you use the Service, you will pay corresponding monies of goods for specific suppliers.

You understand and confirm: GSHFAP Global Sourcing Hub of Food & Agriculture products is not responsible for monies of goods under orders, software and hardware fees, taxes and other expenses that you need to pay due to your use of the Service. The aforesaid relevant expenses shall be independently paid by you for sourcing objects or relevant third parties.

2. Confirmation of orders

You know and confirm: On the GSHFAP Global Sourcing Hub of Food & Agriculture products, the Services can be only used for commodities available for GSHFAP Global Sourcing Hub of Food & Agriculture products.If any commodities that you intend to procure are not within the scope of commodities available for online sourcing, you will be temporarily unable to use the Service.

You know and confirm: The Service is provided for buyers from many countries and regions in the world. Therefore, the scope of commodities available for GSHFAP Global Sourcing Hub of Food & Agriculture products by the use of the Service and relevant rights and interests of buyers may differ. GSHFAP Global Sourcing Hub of Food & Agriculture products does not guarantee that all buyers can obtain the same types of functions and transaction benefits.

You understand and agree: Inventories of relevant commodities of a supplier may be insufficient, production period may be long, and there may be other unforeseen issues. We suggest that before placing an order, you should communicate with the appropriate buyer to confirm relevant matters including commodity inventories period for delivery of goods, to avoid the cancellation of the order by the supplier.

You understand and confirm: After you submit an order and complete payment, we will review the order. If your order exceeds the restriction to purchase quantity, price is incorrect, there is possible fraud, or credit risk judged by our credit department, we reserve the right to cancel corresponding orders. We will be entitled to close and cancel corresponding orders. You will be unable to complete the GSHFAP Global Sourcing Hub of Food & Agriculture products service of the said order by virtue of the Service.

3. Payment for goods

You know and agree: Before you make payment(s) for goods of an order on GSHFAP Global Sourcing Hub of Food & Agriculture products within the time prescribed in the system, the supplier will be entitled not to deliver the goods.

You agree and confirm: We only provide you with the Service through flylandexpress.com, and do not review or judge the amount of an order achieved by the use of the Service or sourcing object. Before the payment for goods, you should prudently check products contents, to avoid any unnecessary loss.

After your service order passes review, you may inquire your order details on our platform. If you need to apply for cancellation of an order after the order passes review, you may contact our online customer support team, and your application for cancellation of the order may be completed upon approval by the appropriate supplier.

You agree and confirm: No matter for what reason monies paid by you under GSHFAP Global Sourcing Hub of Food & Agriculture products order are returned, corresponding monies will be returned to your payment account as per the original route within 5-10 days.

Chapter IV Disclaimer

1. We don’t conduct any statements and guarantees for the following matters:

2. Where a third party institutes legal proceedings or makes a claim against our service for you violates the Agreement, and the Privacy Policy, the Terms and Conditions or any other relevant law or regulations, you will agree to compensate our service for all losses arising therefrom, including legal costs, preservation costs, notarial fees and reasonable legal costs.

3. GSHFAP Global Sourcing Hub of Food & Agriculture products acts as your first point of contact to assume full responsibility for processing any disputes on behalf of the seller between you and suppliers in the course of the Service, including but not limited to disputes over quality, payment and after-sales service, complaints, negative reviews, refunds and chargebacks

4. If we take any measure such as the cancellation of an order, the suspension of the Service or the close of account due to your breach of any clause hereof, all losses arising therefrom will be borne by yourself.

Chapter V Choice of Law and Jurisdiction

In order to ensure adequate operational support for customers in respect of refunds and cancelations (where applicable), the following entities shall be responsible for transactions conducted in the following countries:

1. If your country of residence or establishment is Mainland of Uganda. you are contracting with Flyland Technology Co., Ltd., located at Nakasongola Kyanaka, Bombo Road, Kyanaka District, Kampala City, kakoge Division (NOTE: This NOT a return address).If any disputes between you and us in the course of non GSHFAP Global Sourcing Hub of Food & Agriculture products, if negotiation fails, the dispute shall be referred to the Flyland Distribution in Kampala Uganda.

2. If your country of residence or establishment is Outside Mainland of Uganda, you are contracting with GSHFAP Global Sourcing Hub of Food & Agriculture products located at Room 103, 1/F, Asalaam Building, Dubai United Arab Emirates (NOTE: This NOT a return address).If negotiation fails, any dispute over GSHFAP Global Sourcing Hub of Food & Agriculture products functions between you and us shall be referred to the GSHFAP International Distribution Centre for settlement. Arbitration fees shall be borne by the losing party, unless otherwise ruled. Arbitration rules shall be subject to laws of UAE.

Welcome to Flylandexpress!

This Privacy Policy sets out the basis on which any personal data, including but not limited to payment details and other information we collect from you or other sources or that you provide to us ("Information") will be handled by us in connection with your access and use of www.flylandexpress.com, and/or the Flylandexpress B2B mobile application (collectively, the "Platform"), services and applications (collectively, the "Services").

We understand the importance you place on the Information, and we are committed to protecting and respecting your privacy. Please read the following carefully to understand our practices regarding your Information. By using our Services, you agree to the handling of your Information in accordance with this Privacy Policy.

References in this Privacy Policy to "we", "our" or "us" (or similar) are references to Flylandexpress International (The Global Sourcing Hub of Food & Agriculture Products). References to "user" or "you" (or similar) are references to you as an individual or legal entity as the case may be

What information we may collect from you

In order to improve the service quality and user experience, we will retain the information on your service use and related usage methods. In light of different functions of products and different fields collected due to systems, your information we will collect and save on your use of corresponding products is explained as follows:

Personal information you actively provide in the process of providing you with products and/or services

In order to realize business functions of Flylandexpress B2B, we need to collect your personal information. The following will list in detail the personal information you voluntarily provide during the product and/or service process to realize the basic business functions of Flylandexpress and the personal information that is collected for the realization of this function. If you refuse to provide the personal information required for realizing a certain function, you cannot use such function. Note: If you provide the personal information of another person, please ensure that you have obtained the authorization from such person.

1. Customer services: In order to register as a customer and use our customer services, the customer name and password to be used, and email address must be provided to create a platform account. If you only need to use browsing and search services, you are not required to register as our customer or provide the above information.

2. Advertisement push In order to better provide you with recommendation services, we may, through methods including but not limited to system notifications, short messages, and emails, reasonably send you commercial advertisements, the latest management and product information on the platform, and other service notifications that registered users must be informed of, or show you personalized third-party promotional information through the system. In case You do not wish to receive such information, You can unsubscribe through the corresponding unsubscribe function (or through the contact information at the beginning of this article).

Other Information: Sometimes we may contract with third parties to offer you products or services which we ourselves do not offer. To fully access and use such services, you may be asked to provide certain information.

How will Flylandexpress use your information?

Information, such as company name, address, contact person, telephone number, etc., will be posted on Flylandexpress publicly, and accessible to all users. Users should thus exercise caution when deciding to release any information that is identifiable to you. Flylandexpress conducts analysis and research on the above information regarding users' distribution of industry, geographic location, and so on. The purpose of this research is to gain a better understanding of our users, and is compiled and analyzed on an aggregated basis. Flylandexpress maintains the right to share analytic results with its business partners.

What are your and Flylandexpress's individual responsibilities in regards to privacy protection?

Once receiving your information, we make our best effort to ensure the stability and security on our systems. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure from hacker attacks. Therefore, Flylandexpress cannot make any warranty on the security of the information you transmit to us, and you do so at your own risk. We will disclose your information in good faith when we believe that it is necessary to:
enforce the provisions of Flylandexpress; protect and defend the rights of Flylandexpress, other users, or for public interests; contract with third party parties to provide you with better value and service;conform to national regulations or legal processes.
You as a user are strongly recommended to keep your Username and password on Flylandexpress safe and secure. To ensure the safety and security of your company and personal information do not divulge your password to others. If you feel that your Username or password is for any reason at risk, please contact us immediately.

Disclaimers

We are not responsible for the privacy protection methods of other websites who are linked to Flylandexpress.

How can you contact us?

Should you have any suggestion on our Privacy Policy, please contact us.

Headquarters

Home: Building No.309, Bombo Road, Nakasongola, Kyanaka, kakoge, Uganda
Tel: +256 777699712
Fax: +256 740395674
E-mail: flylandgroup@gmail.com

Flyland Group International

Flyland Group Dubai Branch
Office: Room 103, 1/F, Asaalam Building, Dubai, United Arab Emirates
E-mail: flylandexpress@gmail.com